Senior Customer Success Manager
Transform the Future of Commerce with Bambuser!
Senior Customer Success Manager – U.S. Enterprise Accounts
Are you passionate about driving client success in the dynamic world of social and video commerce? Join Bambuser and help the worlds most exciting brands connect with their customers in innovative ways through our award-winning virtual commerce platform.
About the Role
As a Senior Customer Success Manager, you will build and nurture long-term relationships with U.S. Enterprise clients. Acting as a trusted advisor, you’ll guide them in achieving their business goals while identifying opportunities to grow their partnership with Bambuser. You’ll collaborate closely with cross-functional teams to ensure client satisfaction, retention, and revenue growth.
What You’ll Do
You’ll play a pivotal role in supporting clients’ live video shopping journeys by:
Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
Developing detailed business plans with clear goals, timelines, and success metrics
Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
Monitoring account health, addressing challenges proactively, and identifying growth opportunities
Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
You’ll also contribute your expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies.
Who You Are
We’re seeking someone with a proven track record in managing Enterprise client relationships and delivering measurable results. You should have:
5+ years of experience in SaaS and/or eCommerce, including 3+ years in customer success or client strategy roles
The ability to manage senior-level stakeholders and build strong, strategic relationships
Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
Strong problem-solving, analytical, and creative thinking skills
Proficiency with customer success platforms like Salesforce or similar CRMs
A collaborative, proactive approach to achieving client and team success
Preferred Qualifications
Familiarity with eCommerce platforms such as Shopify or Salesforce
Experience with social media strategies, live streaming, or audience engagement techniques
This is Bambuser
Bambuser is a pioneering company in virtual commerce technology, playing a key role in driving customer engagement and sales for some of the world’s largest brands and retailers, such as Audi, Viktoria Beckham, Sonos, LVMH among many others.
Founded in 2007, Bambuser has been at the forefront of live streaming technology, and in 2019, it revolutionized the industry by launching interactive eCommerce solutions. This quickly made Bambuser the platform of choice for businesses worldwide. By making video shoppable, Bambuser has created a new era in virtual retail, consistently innovating and providing cutting-edge solutions to its global clientele.
Bambuser is proud to be an equal opportunity employer, valuing diversity and inclusivity.
New York
Join Bambuser!
We're looking for motivated and collaborative individuals who embody authenticity, autonomy, and accountability. If you bring a positive attitude and a passion for shaping the future of retail, we'd love to hear from you!
We foster a culture where you can be yourself, take ownership of your work, and contribute meaningfully. Our diverse team excels in tech, retail, e-commerce, and live video streaming, offering a dynamic environment for you to grow and thrive.
About Bambuser
Since 2007, we’ve been pushing the boundaries of technology to become the leading force in virtual commerce. Over 15 years later, we’re not just pioneers in video commerce technology but also leaders in transforming the commerce landscape. In 2019, we revolutionized live streaming by making it shoppable, creating a new era of virtual retail.
Our platform has powered thousands of events worldwide—from retail showcases and real-time news to drone shots, product launches, immersive virtual-reality shows, and shoppable catwalks. We continue to innovate, offering top-tier solutions to our global customers.
Bambuser is headquartered in Stockholm, Sweden, and publicly traded on the Nasdaq First North Growth Market (BUSER).
Senior Customer Success Manager
Transform the Future of Commerce with Bambuser!
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