Client Manager (Spanish and/or Portuguese & English Speaking)

Join the Bambuser crew and help us build the future of retail! We offer you the opportunity to be part of a passionate all-star team on a fantastic high-speed journey.
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At Bambuser, our customers' business is our passion. We genuinely believe in the individuals' potential and work together as a family to pursue our vision - to reimagine the future of commerce.

We offer you an open, honest, and friendly workplace where everyone's opinion counts. Since our days are busy, we think it's important to have fun at work. The discussions can be intense, but we always have each other's backs.

What you'll do

As a Client Success Manager at Bambuser, you will help our clients turn Live Video Shopping into their #1 sales channel. Working closely with our Product & Tech team daily to get everything in place before "Going Live," you will also act as a strategic advisor presenting best practices for a Live Show such as content planning, and traffic acquisition. This is a highly dynamic role requiring detailed orientation, structure, people skills, and you will be in charge of building long-term relationships with our customers.

Responsibilities will include managing projects and tech compliance, as well as monitoring integration processes, creative productions, and campaigns. This is an operational role where you often participate in setting up and preparing the live shows, becoming an extended part of our customers' marketing team.
Further, in this role, you will:

  • Develop quarterly and annual brand plans and campaign media plans
  • In-depth data analysis to develop actionable insights and recommendations for future campaigns (optimization)
  • Develop long-term relationships with multiple stakeholders in customer accounts
  • Drive and accelerate spend adoption (up-sell) within assigned accounts
  • Continuously educate and keep the network up-to-date with new launches, product development, event opportunities, media mentions, case studies, etc 
  • Develop industry/vertical insights, share best practices, case studies, best-in-class examples
  • Interact with internal stakeholders (sales, on-boarding, legal, production, product development, and business intelligence teams) to secure successful campaigns and provide feedback to improve our solutions continuously
  • Support on crafting sales strategies for new markets and segments
  • Help us rethink how we do things and always look for innovative ways to improve our performance at scale

Once the circumstances permit, extensive travel may be required from time to time.

We value

To succeed in this role, we need you to be a tech-savvy person with people skills, someone who pays a great deal of attention to detail. Experience in e-Commerce is essential, as well as online marketing and a deep interest in understanding the technology behind live video shopping.

We hope you find this role to be an amazing opportunity where you will get a chance to work with a tech representing the future of commerce! You will be working with a very supportive and empathetic team in a fast-paced and ambiguous environment.

Skills and background

  • 4+ years of experience in digital marketing, influencer marketing, account management, client success
  • Bachelor's Degree (BS, BA, or BBA ) in communication, marketing, or business management
  • Proficiency with Google Workspace, MS Office software Excel; Keynote
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Digital channels understanding and practical experience (PPC, SEO, E-mail mostly)
  • Solid social media knowledge (Instagram, Facebook, Tik Tok) 
  • Fluent in English + Spanish and/or Portuguese

Nice to have

  • Existing network within E-commerce players & media agencies in America

Above all that, we assume you’re curious and not afraid to ask when in doubt. 

About the company

Bambuser’s Live Video Shopping technology drives customer engagement and sales for some of the world’s largest brands and retailers. At the forefront of live-streaming technology since 2007, Bambuser launched interactive e-commerce solutions in 2019 and quickly became the platform of choice for companies worldwide. To date, Bambuser has established long-term partnerships and supported campaign activations for brands and retailers, including Adidas, Clinique, Farfetch, Intersport, LUISAVIAROMA, Samsung, Ted Baker, Tommy Hilfiger, Uniqlo, and many others. Bambuser is headquartered in Stockholm, Sweden, and is publicly traded on the Nasdaq First North Growth Market (BUSER).

Ready for your next adventure in building the next-generation live streaming experience?

If you think that this position matches your skills and ambitions, send us an application. Tell us about yourself and attach your information through the link below. We look forward to hearing from you!  

Please take into consideration that we unfortunately at this time can not offer a relocation package.

Or, know someone who would be a perfect fit? Let them know!

New York

379 W Broadway
10012 New York Directions View page

Workplace & culture

Openness, honesty and friendliness are something we strive for and should be keywords for every Bambuser employee. We think it is important to have fun at work. Also balance in life between work and spare time, even though some days as employee at Bambuser means busy days as you are part of building “the new future for retail”. We encourage that our team should be multicultural, built on people with different background and experience. Today we have employees with very high knowledge and experience within tech, retail, e-commerce  and live video streaming and we will continue to build a world class team. It is the team who create success and maybe you are interested to contribute to further strengthen our team and Bambuser culture.

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